F.A.Q.

ORDERING ONLINE

How do I make a purchase ?

To make purchases easier we have prepared a few simple guidelines.

I. Searching for products

If you wish to find a specific product there are two available options:

  • In the upper part of the webstore menu you can find the “search” field. Here you can write whatever product type you are searching for (i.e. carriage) or you can specifically write the name of the product you are looking for (i.e. “Carriage – Bedouin Stories” ). You will be shown a list of products that should be what you are looking for.
  • In the upper part of the webstore menu you can select a product category (i.e. “walking” or “carriage”) and then the search will be narrowed down to products within that category. You can further narrow the search by selecting other categories (i.e. brand name, price…).

II. Selecting a product

Clicking on the picture of a product will take you to the products page, where you will be shown more information about the product, such as size options, quantity options… The size differs from brand to brand so if you are unsure about the size, feel free to come to our store at Cesta 25. Junija 1g, Nova Gorica. If you cannot come to our store, you should order the product online and in case the product size is not ideal, you can exchange it for a different size. Clicking on “add to shopping cart” will put the product into your shopping cart. You can check the state of your shopping cart at any given moment by clicking on the shopping cart icon in the top right corner of the webstore. You will finish shopping when you click “finish shopping” or “continue to checkout”, where you will be asked to fill in your contact information.

III. Fill in your contact information

In the first step you will be asked to fill in your contact information about the address where we will deliver to. Here you can also subscribe to our newsletter. The billing address and the delivery address can be different, and you can also write in your company information if you wish to make a purchase as a legal entity.

IV. Select your transportation method

In this step you will select how your products will be delivered. Your package will be delivered to the delivery address by either the courier service GLS or the postal service Post of Slovenia.

V. Select your payment method

Here, you will select a payment method. Your options are payment in advance, payment on delivery, paying with PayPal, paying with a credit card or paying with a phone service.

VI. Enter a discount code or a comment

Now you can enter any discount codes or coupons that you have.

VII. Reviewing and confirming your order

Please take a moment to review all the information you have submitted and if it is correct. Click “Finish Shopping” to finalize your order. You will receive a confirmation e-mail to the e-mail you have submitted when you registered.

Do I need to register to make a purchase?

Registration is not mandatory as you can do all of your shopping as a guest, however as a registered user you have access to certain benefits such as :

  • As a registered user you will be able to browse faster as your data will get stored.
  • As a registered user we enable you to see the current status of your shipment (processing, about to be shipped, travelling, delivered)
  • Subscribing to our newsletter will also notify you about any promotions or sales that we have

How do I register?

By clicking on the “my account” or “log in” button you can enter your e-mail address and a password that you can then use to log in. It is that simple.

How do I enter a discount code?

You can enter the discount or promotional code in your shopping cart. These are usually received via e-mails, the newsletter or on our social media profiles. In the event, that you have received a promotional code, you can use it in our webstore in the following way. After you have clicked on your shopping cart and clicked “finish shopping” or “go to checkout” you can type in the discount or promotional code in the “use coupon” field and the discounts or benefits will automatically be added to your order. Please use the promotional and discount codes before their expiration date. Different promotional codes and discount codes do not work with one another. You will be notified in the event of a false code.

PAYMENT AND RECEIPTS

Where can I check my order’s status?

Registered users can find their order information by clicking on “My account” and then clicking “orders”.

How do I pay for my order?

The following payment methods are available within the webstore

  • Payment on delivery* is possible with cash or card upon receiving the package (there is an additional 2 Euro charge for this method of delivery).
  • Payment in advance(You will receive the bill via e-mail), the payment date is 5 days after the receipt was received. After this time expires, the vendor can no longer guarantee the availability of the products ordered.
  • Payment with a card goes through the payment system Braintree, which is the property of PayPal. Card information is not saved on the server of the company, meaning your safety is 100 % guaranteed. Braintree ensures the maximum possible safety of any transaction. Credit card authorization is done in real time with immediate data checking at banks. Card payment is possible with the following cards: Mastercard, Visa, American Express, Discover, Diners, JCB and Maestro (If the consumers Maestro card allows this).
  • Payment with PayPal or payment with credit cards via PayPal which enables safe payment options with the credit cards (Mastercard, Visa, Maestro and American Express). The consumer does not need to create his own PayPal account. The PayPal system is noted as one of the safest payment systems in the world.

How do I know that shopping online is safe?

The vendor uses different methods of protection of information to ensure the safety of the consumer. The vendor uses an SSL certificate, that was given to him by an authorized company. The authorization of credit cards is done in real time with immediate checking of information at banks. Card information is not stored on the vendors servers.

I have placed and order. Why did I not receive a confirmation e-mail?

Often times it is possible that the e-mail will be sent to your “spamm” folder and so we ask you to check that folder first. If you do not find the e-mail there, you should check that you have entered the correct e-mail address. In any case, you can always contact us through our e-mail which is info@evitas.com or feel free to call us at 031 388 868.

I have selected the payment in advance option and have not received a receipt on my e-mail, what do I do?

All the necessary information can be found in the confirmation e-mail. If you have selected this payment method, we wish to inform you that the delivery date is effective after the payment is done.

I have paid in advance. Do I need to send a copy of the receipt?

No. We can send you the purchased products as soon as we have received payment on our bank account. We check these multiple times per day with the last time we check it is at 15.00 every day. The payments usually go through within a few hours if you use a credit card, PayPal or if you pay through a bank. If you pay using a postal service, it is possible that we see it the next business day.

What if I change my mind about making a purchase?

If you chose payment on delivery and the products have not been shipped yet, you can send us an e-mail, which is info@evitas.com  and cancel your order, you can also call us at 031 388 868. If the products have already been shipped, you can return the products. You will carry the costs of transportation and we will give you store credit in the sum of the order value.

I cannot finalize my purchase. What do I do?

If you have any issues with your purchases, please contact us at info@evitas.com or call us at 031 388 868 and we will help you to resolve this issue as soon as possible.

I want to place an order via phone. What number do I call?

To place a phone order, please call us at 031 388 868 from Monday to Friday between 8:00 and 16:00.

I have placed an order but later found out that the product I purchased was discounted. Can you discount my product?

If you have not paid for the products yet or the products have not been shipped yet then we can discount your products, however please let us know at info@evitas.com about this discount.

Can I get the receipt for my company?

Of course ! You can determine the buyer in your profile (in this case, this would be your company). You can also write a comment in the comment section of the purchase that you wish the receipt to be sent to your company alongside all of the company information. (company name, address and tax ID). The receipt will be sent alongside the package.

DELIVERY

How long does deliver usually take?

If the products are in stock it will be shipped within 2 business days after paying in advance or rather within a day of paying with a credit card or PayPal or phone service. The delivery times in Slovenia are usually between 2-5 business days. In the event of a delay you will be notified via e-mail.

How much does the postal service cost in Slovenia?

The cost of delivery for GLS or the Post of Slovenia is 2,69 Euros (Regardless how heavy, how many or how large the size of the order is). If you choose to pay on delivery an additional 2 Euros will be charged.  The delivery costs are noted on the order and are paid for on delivery. The vendor decides which courier will be used to fulfil the order.

Will I be notified about the exact time of delivery beforehand?

You will receive a text message from GLS before delivery occurs. If there are any complications during this time you will receive a direct phone call from the courier. If you are absent when the delivery occurs the courier will leave a note that allows you to pickup the package at the designated parcel Shop. You can find the name and work schedule of the parcel shop HERE.

Upon receiving the package, you can pay with cash or credit card. If you pay with a credit card, you will also be charged an added fee, which equates to 1,43 % of the total cost. Delivery occurs during business days, usually within the morning times. If the postal service will be delivering your package and you are absent, you will be left a note that you can claim your package at the post office.

Do you also ship internationally? how much does it cost?

If the product is available, it will be shipped within 2 business days after receiving confirmation of payment from PayPal or when the credit card is burdened. In case the product is unavailable the consumer will be notified by the vendor about the delay within 2 business days.

International delivery times range between 2-10 business days. In case the product is not in stock you can find additional delivery time information on each products page.

Delivery times are further delayed with countries who have active customs offices.

Country Cost of Delivery
Austria 10,99EUR
Belgium 10,99EUR
Bulgaria 29,99 EUR
Croatia 3,99 EUR
Czech Republic 15,99 EUR
Denmark 12,99 EUR
Estonia 29,99 EUR
Finland 29,99 EUR
France 15,99 EUR
Germany 10,99 EUR
Great Britain 15,99 EUR
Greece 29,99 EUR
Hungary 15,99 EUR
Italy 6,99 EUR
Latvia 29,99 EUR
Lithuania 15,99 EUR
Luxembourg 10,99 EUR
Monaco 15,99 EUR
Netherlands 10,99 EUR
Poland 15,99 EUR
Portugal 29,99 EUR
Romania 29,99 EUR
Slovakia 15,99 EUR
Spain 29,99 EUR
Sweeden 29,99 EUR

*Some heavier products have extra costs and do not include free shipping.

For Larger orders, Evitas reserves the rights to demand a payment to the Evitas bank account with individual orders using the payment in advance method.

I still have not received my package after a few days. Who do I contact?

If you have not received your package within 4 business days of placing the order, please contact us at info@evitas.com and we will check where your package is currently situated.

I am missing a product that I have ordered. Who do I contact?

Please contact us at info@evitas.com or call us at 031 388 868. We will send you the missing products within the shortest time possible and will cover the delivery costs ourselves.

Do you also have a physical store?

You can visit us at the Evitas Showroom in Nova Gorica, Cesta 25. Juinja 1g. We are looking forward to your visit.

Is it possible to personally retrieve the products?

You can retrieve your products at the following address : Evitas Shop d.o.o., Cesta 25. Junija 1g, 5000 Nova Gorica.

RETURNING A PRODUCT

I am not pleased with the products; how do I return them?

The consumer (the stated only applying for physical entities, which acquire the products for the purpose outside of their purchasing reason) in compliance with the Consumer Protection Act has the right to inform the vendor that he is walking away from the contract within 14 days of receiving the products. The consumer must then give a reason as to why he is doing this. The period starts one day after receiving the products. The consumer can inform the vendor about this via E-mail at info@evitas.com .

The consumer must return the products to the vendor in an unaltered state and quantity, unless the product was destroyed, damaged, lost or its quantity was lowered, without it being the fault of the consumer. The consumer cannot use the products if he wishes to walk away from the contract. The consumer can look and test out the products within the reason of finding out the actual state of the product. The consumer is liable for reducing the value of the products because of his interactions with the products if this was not necessary.  The only cost on the consumers side with regards to walking away from a contract is the cost of returning the products (in the case of delivering using a courier). The product must be returned to the vendor within 30 days of notifying the vendor that the consumer is walking away from the contract.

How do I exchange a product?

Please notify us about the exchange at info@evitas.com beforehand. In your notification please give us the following information : Name, surname, address, the exact name of the product and the product ID of the product you are returning and the product you wish to receive in exchange. When we receive the product, we will exchange it and return it in the shortest time possible. We do not cover the delivery costs. We can also offer you store credit, if you do not wish to receive an exchanged product. The product must be unused, must not be damaged as well as it must still be sealed in its original packaging.

I have received a damaged product. What do I do now?

Please send us an e-mail, containing as much information about the damaged product as possible, so we can send you a new one as soon as possible. You must also send us photos of the damage product and packaging.

PRODUCTS

I am looking for an original gift, could you recommend me something?

We offer a wide selection of gifts, prepared in a lovely packaging. All of these gifts are ready to browse at your leisure HERE.

How do I select the correct clothing size?

Every product has a “Size” tab. You can find all the relevant information about sizes and styles there.

I am afraid of making a purchase because I cannot try out the product.

We recommend measuring yourself and comparing the measurements to our sizes in the “sizes” tab, which is shown for each individual product on the “more information” tab. You can compare your measurements here and find the best choice for you. Later, if you find out that the size was not a good fit, you can return the product and exchange it for a different size. Please read more about this under the “How do I exchange a product” question.

Does the photo represent the actual state of the product?

We try our best to make the photos as identical as possible to what you will receive. However, due to the settings of your graphics card and display settings, it is possible that there will a slight deviation in colour.

USER

How is my personal data being used?

Your information is being used in compliance with the EU law of the protection of personal data. When you log into the Evitas webstore you are allow Evitas Shop ltd. to use your personal information for the business and marketing purposes for an undetermined amount of time. You can contact us through our e-mail at info@evitas.com and demand that we stop using your data temporarily or permanently  for marketing purposes.

How do I get notified about any news?

We are constantly adding new products to our store. If you wish to keep up to date, we would love it if you would “like” our Facebook page and “follow” our Instagram profile. You can also subscribe to our newsletter, doing this will give you a weekly notification about any new products we have on offer as well as information regarding promotional material or discounts from the Evitas store.

I have forgotten my Username/password. How do I get a new one?

In the upper right corner of the store, right above the menu bard, you can click on “log in”, and then you click “Forgot your password ?”. You will be redirected to a form which you can fill out and we will send you a new password to your registered E-mail. We recommend using this password to log in and then change the password to something you are not likely to forget.

I have an idea / I have some thoughts about your store. Who can I contact?

Feel free to share your ideas, comments or opinions about the store with us at info@evitas.com . Your experience is important to us and we would love for you to share it with us.

My question is not listed under the “Frequently Asked Questions” section. Who do I contact?

If you have not found your question then contact us at info@evitas.com or call us on our phone at 031 388 868 and we will be more than happy to help you with your issues.